How can a Wiki help me externally?
- Help direct and suggest areas where development from outside users might take place, conduct usability product studies, share with users product ideas and let them comment and help shape future development
- For development environments, a developer's wiki can focus and encourage open development of plug-ins and code for special user needs
- For product based companies, Wikis can focus user's desire to share ideas, feel involved, and share problems
- Users who love the product will participate heavily, and those who are occasional or less enthusiastic, will find thriving community enticing
- Formalize and informalize the information sharing process with external participants
- Encourage people to share knowledge in writing who were previously reluctant to share due to difficultly of sharing and feeling of apathy or uselessness